The Community Connector > Directory > View by Category > Resources for Caregivers > EIM


Phone:  1-207-795-7213
Toll Free Phone: 1-888-234-3920
Fax:  (207) 795-4009
TTY:  207-990-2380
Website: Website
Clients:  If you live in:
Aroostook, Franklin, Hancock, Knox, Piscataquis, Penobscot, Waldo, or Washington county.
Please call our Bangor Office
Services:  Established in 1996, EIM is Maine's leader in Care Coordination. We provide Care coordination for Maine’s publicly funded home and community based services. Our Care Coordination staff coordinates services from respite to extensive in home services and promote the health and well-being of over 3500 people statewide. Through EIM you will be supported in maintaining your independence while you remain in your own home.
The Care Coordination process is centered around you. We will work with you to develop the best possible support plan to help you remain at home. We will work with your families, loved ones, and health care professionals to identify your needs and preferences so we can link you to the best services available in your community. Our professional, licensed staff has the knowledge and resources to assist you in choosing the providers to meet your home care needs. With EIM's Care Coordination Service, you stay in your own home, where you are the healthiest and the happiest.

Arranges for the delivery of services to the long term care consumer
Discusses assessment care plan, giving the consumer service options
Identifies preferred service delivery pattern by the consumer
Offers choices of service provider to the consumer
Contacts provider of choice for availability of service
Issues service orders to providers giving them authorization to provide services with specific instructions and preferences
Manages an electronic information system for processing bills and statewide data
Enters bills from providers
Qualifies each line item through the system
Successful lines items are electronically billed to the State
Unsuccessful lines items are returned to the provider for correction
Processes remittances
Issues pay orders to the fiscal office for payment to providers
Conducts activities on behalf of the consumer
Advocates for Medicare services
Finds a local service provider and enters into a contract with them
Makes referrals for other services not covered by EIM
Advocates for the most appropriate program placement
Works with providers to develop new services to meet consumer's needs
Assures that the services are least restrictive and cost effective
Provides the lowest level of service that meets the consumer's needs
Gives the consumer choices of service frequency
Negotiates with providers for the lowest possible rates
Considers alternative service delivery options (Ex: Home delivered meals rather than a PSS (formerly PCA) to prepare them)
Hours:  EIM will maintain business hours from 8 a.m. to 5 p.m., Monday through Friday, except for holidays and unexpected closings.

Healthy Community Coalition

Founded in 1989, Healthy Community Coalition (HCC) is an affiliate of the Franklin Community Health Network with a mission of promoting health and well-being in Franklin County and neighboring towns, including Livermore Falls.