Elder Independence of Maine
| Phone: | 1-207-990-1581 |
|---|---|
| Toll Free Phone: | 1-866-456-2322 |
| Fax: | (207) 795-4009 |
| TTY: | 207-990-2380 |
| Website: | Website |
| Clients: | If you live in: Aroostook, Franklin, Hancock, Knox, Piscataquis, Penobscot, Waldo, or Washington county. Please call our Bangor Office |
| Services: | Arranges for the delivery of services to the long term care consumer Discusses assessment care plan, giving the consumer service options Identifies preferred service delivery pattern by the consumer Offers choices of service provider to the consumer Contacts provider of choice for availability of service Issues service orders to providers giving them authorization to provide services with specific instructions and preferences Manages an electronic information system for processing bills and statewide data Enters bills from providers Qualifies each line item through the system Successful lines items are electronically billed to the State Unsuccessful lines items are returned to the provider for correction Processes remittances Issues pay orders to the fiscal office for payment to providers Conducts activities on behalf of the consumer Advocates for Medicare services Finds a local service provider and enters into a contract with them Makes referrals for other services not covered by EIM Advocates for the most appropriate program placement Works with providers to develop new services to meet consumer's needs Assures that the services are least restrictive and cost effective Provides the lowest level of service that meets the consumer's needs Gives the consumer choices of service frequency Negotiates with providers for the lowest possible rates Considers alternative service delivery options (Ex: Home delivered meals rather than a PSS (formerly PCA) to prepare them) |
| Hours: | EIM will maintain business hours from 8 a.m. to 5 p.m., Monday through Friday, except for holidays and unexpected closings. |
