Crisis Services/Hotlines
| Address: | 159 Main St.
Farmington, ME 04938 |
| Phone: | (207) 778-6107; 1-800-559-2927 (hotline) (toll free) |
| Fax: | (207) 778-6297 |
| E-mail: | awapfarm@awap.org |
| Website: | http://www.awap.org |
| Contact: | Aimee Desroches |
| Clients: | Victims of domestic abuse in Androscoggin, Franklin, and Oxford counties. |
| Services: | Advocates can help with:
A confidential place to talk. Information and resources. Shelter and support groups. Assistance through the court system. Referral to other support systems. A safe place when home isn’t safe. Volunteer Opportunities: Crisis intervention, court advocacy, office work, handling donations, speaker’s bureau, working with children. Required training: AWAP will provide training. Time requirements: Variable. Volunteer coordinator: Aimee DesRoches (207) 778-6107. |
| Fees: | Free and confidential. |
| Hours: | 24 Hour domestic abuse helpline. Call for office hours. |
| Address: | 200 Main St.
Lewiston, ME 04240 |
| Phone: | (207) 795-4300; 1-800-624-8404 (hotline) (toll free) |
| Clients: | Abused neglected physically dependent or developmentally disabled adults. |
| Services: | Protective services and intervention. Counseling and shelter referral available through DHHS during office hours. |
| Fees: | None. |
| Hours: | 24-hour emergency services. Office hours: Monday thru Friday, 8:00 a.m. – 5:00 p.m. |
| Address: | Franklin Memorial Hospital
111 Franklin Health Commons Farmington, ME 04938 |
| Phone: | 1-800-737-6237 (hotline) (toll free) |
| Website: | http://www.fchn.org/fchn/community/SupportGroups.asp |
| Website: | http://www.alcoholics-anonymous.org/Website |
| Services: | Call for a complete listing, including meetings not located at FMH. |
| Hours: | |
| Address: | 170 US Route One, Suite 250
Falmouth, ME 04105 |
| Phone: | (207) 772-0115; 1-800-272-3900 (Helpline) (toll free) |
| Fax: | (207) 781-3312 |
| E-mail: | peg.gagnon@alz.org |
| Website: | http://www.alz.org/maine |
| Contact: | Ped Gagnon |
| Services: | 24/7 telephone helpline provides information on hundreds of topics, connection to community resources and support. Translation services are available for over 140 languages. Support groups in over 50 community locations throughout the state. Care management and consultation services provided by licensed professionals.
Education programs for families, the public, health care and long term care professionals. Safe return jewelry: designed to return to safety, individuals who wander because of Alzheimer’s disease. Advocacy for improved public policy affecting people with Alzheimer’s. Community outreach programs for civic groups, law enforcement, clergy and the public. Research into the cause, prevention, treatment and cure of Alzheimer’s disease. |
| Phone: | 1-800-273-5200 (hotline) (toll free) |
| Services: | ASM advocates for improved services for people with autism and their families by maintaining a lending library and educational materials and holding workshops for parents, educators and providers. It reaches out to the community through a toll free line, providing information, referrals and advocacy services. |
| Phone: | 1-800-439-2323 (24-hour Hotline) (toll free) |
| Clients: | Battered women. |
| Services: | Referral to area crisis shelters, advocacy, referral, children’s support group, and parenting skills. Also, educational groups for the victims, abusers, and the shelter. |
| Fees: | None. |
| Hours: | 24-hour service. |
| Address: | 15 Mollison Way
Lewiston, ME 04240 |
| Phone: | (207) 753-9100; 1-888-568-1112 (hotline) (toll free) |
| Fax: | (207) 782-1753 |
| TTY: | (207) 753-9102 |
| Website: | http://www.maine.gov/dhhs/bds/ |
| Services: | The Department’s mission is to join with individuals, families and communities to encourage and assist people with developmental disabilities, mental health disorders and substance abuse disorders to achieve good health and meaningful living, through resources that: build on the strengths and accomplishments of the past, are local and regional, encourage widespread participation in policy decisions and planning, have no barriers in serving all disabilities, are measured in terms of efficiency, outcomes and impact on quality of life. |
| Address: | 562 Congress St.
Portland, ME 04101 |
| Phone: | (207) 871-7464; 1-800-CARE-002 (toll free) |
| Fax: | (207) 871-1243 |
| E-mail: | Birthlineinfo@ccmaine.org |
| Website: | http://www.ccmaine.org/birthline-rachel.html |
| Services: | A social services program providing a 24-hour toll-free pregnancy helpline offering sensitive, non-judgmental information on alternatives to abortion, emotional support, information and referral; limited maternity and infant clothing; and post-abortion support through Project Rachel. |
| Fees: | None. |
| Hours: | 24 hour toll-free pregnancy helpline. |
| Address: | DHHS
13 Prescott Drive Machias, ME 04654 |
| Phone: | (207) 255-2000; 1-800-482-7517 (toll free) |
| Address: | 200 Main Street
Lewiston, ME 04240 |
| Phone: | (207) 795-4620; 1-800-452-1999 (24 hours a day hotline) (toll free) |
| TTY: | 1-800-963-9490 |
| Website: | http://www.maine.gov/dhhs/bcfs/abuse.htm |
| Clients: | Sexually or physically abused children, neglected children and their families, as well as parental abuse. |
| Services: | Protective services, emergency services: shelter, assessment, referral, and intervention. |
| Fees: | None. |
| Hours: | Monday-Friday, 9:00 a.m. – 5:00 p.m. 24-hour hotline. |
| Address: | PO Box 2007
Augusta, ME 04338-2007 |
| Location: | 24 Stone Street
Augusta |
| Phone: | 1-800-452-1948 (toll free) |
| Services: | Advocacy for people with disabilities, alcohol related problems, mental retardation, mental health issues. Represent and protect rights of people with disabilities. Assist with civil rights violations related to the disability. |
| Address: | PO Box 252
Harmony, ME 04942 |
| Phone: | (207) 683-5758; 1-888-743-5754 (toll free) |
| E-mail: | help@domesticabusehelpline.org |
| Website: | http://domesticabusehelpline.org/Home.asp |
| Services: | To provide crisis intervention and support services to all victims of domestic violence and their families in order to help survivors recover from the trauma of domestic violence. The Domestic Abuse Hotline for Men and Women work towards the elimination of domestic violence by increasing public awareness and decreasing tolerance of domestic violence through community collaboration and education. Domestic Abuse Helpline for Men and Women will strive to improve the quality and safety of the lives of victims who are seeking peace in their homes and in their daily existence. |
| Address: | 131 Franklin Health Commons
Farmington, ME 04938 |
| Phone: | (207) 778-0035 Referrals: (207) 779-2006; Crisis Hotline: 1-888-568-1112 1-800-394-1900 (toll free) |
| Fax: | (207) 778-6879 |
| Website: | http://www.fchn.org/EBS/ |
| Clients: | Any age. Persons with mental health issues or who are in crisis. |
| Services: | Counseling Center - Individuals, Families, Couples, Group, Substance Abuse, DEEP certified, Evaluations, Therapy, Consultations, Education, EAP, Chronic Pain Treatment, Eating disorders.
Alternative School Program, a collaboration with Evergreen and the Livermore Falls and Jay Schools is located in the building previously housing the Jay Schools Administration on Tiger Street in Jay. Children eligible for enrollment are aged 12-17 years of age with significant learning disabilities and severe mental health illness. Staff includes: Special Education Teacher, Therapist (LCSW), Behavior Technician, and oversight by a Child Psychiatrist and Special Education Director. The Educational Program is geared to a student's independent learning (PACE Program) and behavioral models based on individual needs.
Lourdes Soto-Moreno, M.D. Psychiatrist; Jeffrey Leonards, Ph.D - Psychiatrist. 24 Hour Emergency Services. |
| Hours: | Monday thru Friday, 8:00 a.m. – 7:30 p.m.
Crisis hotline available 24-hours a day. |
| Address: | PO Box 704
Portland, ME 04103 |
| Phone: | (207) 874-1973; 1-800-537-6066 (24-hour Hotline) (toll free) |
| Fax: | (207) 767-8109 |
| Clients: | Victims of domestic violence and their children. |
| Services: | Emergency shelter, 24-hour Hotline, assistance in obtaining protection from abuse orders, support group, and community education. |
| Fees: | None. |
| Hours: | Office hours: Monday thru Friday, 9:00 a.m. – 5:00 p.m. 24-hour Hotline service. |
| Address: | PO Box 659
Lewiston, ME 04240 |
| Phone: | (207) 621-0087 (office); 1-800-750-5353 (legal services hotline) (toll free) |
| Website: | http://www.mainelse.org/ |
| Clients: | Maine residents 60 years and older who need and are unable to obtain the services of an attorney. |
| Services: | Hotline attorneys answer questions about issues such as Medicare, Medicaid, powers of attorney, health insurance, SSI, creditors, and long-term care. Legal counseling and court representation may be offered to those in need of more than information. |
| Fees: | No charge; however, if clients can afford to pay own court costs, they are encouraged to do so, in order for more people to be served. |
| Hours: | Staff attorney is available to meet with people in the Lewiston office on Tuesdays and Thursdays from 9:00 a.m. – 4:00 p.m. by appointment. Homebound people who cannot get to Lewiston can arrange to have their visits in the home. Staff visits anywhere in the tri-county area (Androscoggin, Franklin, and Oxford). Legal Services Hotline: Monday thru Thursday, 9:00 a.m. – 4:00 p.m. |
| Phone: | 1-800-851-AIDS (toll free) |
| Services: | An anonymous toll-free hotline with information available on any issue related to AIDS/HIV. |
| Hours: | Monday-Friday 9:00 a.m to 5:00 p.m. |
| Address: | 188 State Street, Ste. #400
Portland, ME 04101 |
| Phone: | 1-800-249-5506 (toll free) |
| Services: | This line is for parents, step-parents and anyone who takes care of children. Whether it’s a teething baby or a runaway teen the caring, trained staff offer an empathetic ear. Staff may offer suggestions, alternative solutions, make referrals or make the caller aware of local resources. The purpose of the Parent Talkline is to alleviate the pressures of feeling alone and isolated. |
| Fees: | Toll-free. |
| Hours: | Mon. - Fri. 9 am to 4 pm. |
| Address: | Maine Medical Center
Portland, ME 04101 |
| Location: | 22 Bramhall St. |
| Phone: | 1-800-442-6305 (toll free) |
| Clients: | All citizens of Maine, Vermont, & New Hampshire. |
| Services: | Hotline service for first aid advice for poison exposures and poison prevention questions. |
| Fees: | None. |
| Hours: | Hotline is available 24/7. |
| Phone: | 1-888-568-1112 (toll free) |
| Website: | http://www.maine.gov/suicide/ |
| Services: | Maine Suicide & Crisis Hotline. If you are in Suicidal Crisis, Emotional Crisis, Family Crisis: DON’T WAIT, Crisis Counselors are waiting for your call. |
| Phone: | 1-800-207-1230 (toll free) |
| Clients: | The Helpline is open to everyone. Even if you don’t use tobacco, you can call for family or friends who do. |
| Services: | The Maine Tobacco Helpline provides free, confidential tobacco cessation information and or counseling to all Maine residents. Trained professionals provide services.
There are medications that can help you to quit and may qualify. Just ask when you call. Call soon. Your health will start to improve from the moment you quit! |
| Fees: | None. |
| Hours: | Monday-Thursday 10-8 p.m., Friday 10-5 p.m., Saturday 10-2 p.m.
If you call after hours please leave a message. Staff will call you back. |
| Phone: | 1-800-974-0062 (toll free) |
| Services: | Narcotics Anonymous is open to all drug addicts, regardless of the particular drug or combination of drugs used. When adapting AA’s First Step, the word “addiction” was substituted for “alcohol,” thus removing drug-specific language and reflecting the “disease concept” of addiction.
There are no social, religious, economic, racial, ethnic, national, gender, or class-status membership restrictions. There are no dues or fees for membership; while most members regularly contribute small sums to help cover the expenses of meetings, such contributions are not mandatory. Narcotics Anonymous provides a recovery process and support network inextricably linked together. One of the keys to NA’s success is the therapeutic value of addicts working with other addicts. Members share their successes and challenges in overcoming active addiction and living drug-free productive lives through the application of the principles contained within the Twelve Steps and Twelve Traditions of NA. These principles are the core of the Narcotics Anonymous recovery program. Principles incorporated within the steps include: admitting there is a problem; seeking help; engaging in a thorough self-examination; confidential self-disclosure; making amends for harm done; and helping other drug addicts who want to recover. Central to the Narcotics Anonymous program is its emphasis on practicing spiritual principles. Narcotics Anonymous itself is non-religious, and each member is encouraged to cultivate an individual understanding—religious or not—of this “spiritual awakening.” Narcotics Anonymous is not affiliated with other organizations, including other twelve step programs, treatment centers, or correctional facilities. As an organization, NA does not employ professional counselors or therapists nor does it provide residential facilities or clinics. Additionally, the fellowship does not provide vocational, legal, financial, psychiatric, or medical services. NA has only one mission: to provide an environment in which addicts can help one another stop using drugs and find a new way to live. In Narcotics Anonymous, members are encouraged to comply with complete abstinence from all drugs including alcohol. It has been the experience of NA members that complete and continuous abstinence provides the best foundation for recovery and personal growth. NA as a whole has no opinion on outside issues, including prescribed medications. Use of psychiatric medication and other medically indicated drugs prescribed by a physician and taken under medical supervision is not seen as compromising a person’s recovery in NA. Call the helpline today for support. |
| Phone: | 1-800-843-5678 (hotline) (toll free) |
| Services: | The first non-profit organization in the nation to assist parents and law enforcement in finding missing children and youths under 18, child protection, child pornography, and safety issues. Brochures and referral available. |
| Phone: | 1-800-621-4000 (toll free) |
| Website: | http://www.nrscrisisline.org/index.asp |
| Services: | Are you having problems at home? Are you thinking about running away? Have you already run away and need to find a place to stay, food, clothing, legal or medical assistance? Being a teenager isn’t easy. This hotline is here 24 hours a day. It’s confidential and free. Whether you are in a crisis, have a friend who is in trouble, need statistics for a school report, or want ideas for spreading the word about our services, The Runaway Switchboard can help. Call it for help. |
| Address: | 49 Kamich Drive
Augusta, ME 04330 |
| Phone: | (207) 622-7106 x3350 Referrals/Information |
| Fax: | (207) 622-8964 |
| Website: | http://www.phoenixhouse.org |
| Clients: | Adolescents; ages 13 - 17 (can turn 18 in treatment), coed. Primarily from Central Maine (Region II) though any teen from Maine is eligible. |
| Services: | Six month residential treatment center (Therapeutic Community) for teens whose lives have become unmanageable because of alcohol and drug abuse. In addition to individualized treatment programs, the Academy offers teens a course of education meant to help them catch up on schoolwork lost to drugs. Grades and credit for work successfully completed while at Phoenix Academy will be issued from Maranacook Community Schools. Treatment program also includes *group, family and individual counseling, *life-skills training, *education on substance abuse and its effects, *participation in AA, NA, and other self-help groups. |
| Address: | PO Box 349
Farmington, ME 04938 |
| Location: | 138 Pleasant St.
Farmington |
| Phone: | (207) 778-9522; 1-866-740-9516 (Franklin Cty. cell phone users) (toll free) |
| Fax: | (207) 778-5425 |
| E-mail: | savesrcc@savesrapecrisis.org |
| E-mail: | director@savesrapecrisis.org |
| Website: | http://www.savesrapecrisis.org |
| Contact: | Judy Rawlings |
| Clients: | Victims of sexual assault or abuse. |
| Services: | SAVES provides support to victims of sexual assault or abuse to help them recover from the assault and, if they choose to do so, work with the police and the courts to prosecute the offender.
Trauma Recovery and Empowerment support groups are provided for both the women and men, and support groups for teens are available through the high schools throughout Franklin county. SAVES School-Based Advocate spends one day each week in each of the high schools to meet with students who need support. Programs to help people understand and reduce the risk of sexual assault are offered to students and residents throughout Franklin County. Victims of sexual assault or abuse (and their family or friends) can access services through SAVES 24-hour, toll-free Hotline. Clients are never charged for the services SAVES provides. Support groups: Women’s Empowerment Group Creative Recovery for Women Men’s Survivor Support Groups Survivors of Incest, Sexual Abuse & Rape Support. |
| Address: | PO Box 653
Bangor, ME 04402-0653 |
| Phone: | (207) 947-0496; 723-5664; collect calls, 945-510; 1-800-863-9909 (toll free) |
| Fax: | (207) 990-4252 |
| E-mail: | sprucerun@midmaine.com |
| Clients: | Abused women and their children, people affected by domestic violence. |
| Services: | Advocacy and support, emergency shelters, referral, women’s support groups, children’s groups, and training and education. |
| Fees: | None. |
| Hours: | Office hours: Monday thru Friday, 9:00 a.m. – 5:00 p.m. On call 24-hours and scheduled appointments as needed. |
| Address: | 144 High St.
Farmington, ME 04938 |
| Phone: | (207) 778-3556; 1-800-559-3556 (toll free) |
| Website: | http://www.tcmhs.org/ |
| Clients: | Persons with mental health or substance abuse diagnosis. |
| Services: | Care is provided to children, adults, and elderly individuals from all ethnic, religious and socio-economic backgrounds. The severity of the problems people bring to the agency varies widely, from mild depression or anxiety to chronic mental illness, addiction, and profound developmental disabilities.
Tri-County Mental Health will maximize service accessibility, availability and efficiency through partnership with consumers, families, communities, health and human service providers and payees. Other services: Inpatient services, day treatment and rehabilitation services, emergency services, respite care services, residential services, outpatient services, employee assistance program, substance abuse services, community support services, mental retardation program, geriatric programs, school age case management, early intervention, intensive case management, adult counseling, children and family services, infant mental health services, consultant and training programs. |