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Lifeline Personal Response Services
| Location: | NorthStar Lifeline
111 Franklin Health Commons Farmington |
| Phone: | (207) 779-2638; 1-800-242-1306, ext. 4706 (toll free) |
| Clients: | NorthStar EMS is pleased to offer Lifeline installations and support to clients in and around the NorthStar coverage area. |
| Services: | Lifeline is the #1 medical alert program. After NorthStar installs the equipment (which takes about 1/2 hour), the subscriber wears a waterproof "Personal Help Button" on either a wristband or as a pendant. If there is an emergency or other need, the subscriber simply presses the button. The Lifeline Home Unit dials Lifeline and the Lifeline representative immediately responds through a speaker on the unit. After assessing the situation, Lifeline then contacts either a local friend or relative or immediately summons a NorthStar ambulance, local law enforcement, or fire department.
Included in the basic price (at no additional charge) are features such as: Remote call answering - use the built-in speaker phone to answer incoming phone calls with just a press of the Personal Help Button; Battery backup of up to 30 hours assures continuation of service during a power failure; Adjustable volume controls; TelAssure - reminds subscribers to connect with the Lifeline Call Center once a month to assure uninterrupted service; Voice prompts for troubleshooting; Adjustable neck cords with quick release clasps. |
| Fees: | Installation for the normal system is a one-time fee of $30.00. NorthStar’s current monthly charge is $39.50 for the Home Unit Communicator, Personal Help Button and 24/7 response. Just a little more than a dollar a day. This monthly charge can also be paid annually ($474.00) or by credit card. NorthStar will waive the installation charge if the fee is paid annually. Installation charges may be waived under other circumstances as well. Other features such as a separate telephone unit, additional subscribers in the home, or an inactivity alarm are available for an additional charge. Unfortunately, Medicare, Medicaid, and most insurance companies do not cover this program but a subscription makes an excellent gift from a loved one. Service for broken equipment or battery replacement is provided at no charge by NorthStar. |
| Hours: | 24 hours a day, 7 days a week |
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